General
Q: “Where are you located?”
Anita East Medispa is conveniently located in Sandgate, Queensland.
We offer personalised skin, beauty and medical aesthetic services in a welcoming and professional environment.
Free street parking is available nearby.
Q: “What are your opening hours?”
Our opening hours vary slightly each week. The clinic is closed on Sundays and Mondays.
Current opening hours are available through our online booking system, our social media pages or by contacting us on 0413 231 100.
Q: “Do I need an appointment?”
Yes.
We operate primarily by appointment to ensure each patient receives dedicated time with their practitioner or therapist.
Occasionally, same-day appointments may be available.
Q: “How do I make a booking?”
How do I make a booking?
Appointments can be made:
Online, 24 hours a day
By calling 0413 231 100
By emailing info@anitaeast.com
In person during clinic opening hours
Please note appointments with Anita East can only be made by phone or email.
Q: “Do you accept walk-ins?”
Appointments are recommended.
While we may occasionally have availability, appointments cannot be guaranteed without a booking.
New Patients
Q: “I'm visiting for the first time. What should I expect?”
Your first visit allows us to understand your concerns, medical history (where relevant) and treatment goals.
Depending on the type of appointment you have booked, your consultation may include:
discussing your concerns, reviewing your medical history, assessing your skin, discussing appropriate treatment options (where applicable), explaining potential risks, recovery and aftercare requirements, answering any questions you may have.
Where clinically appropriate, treatment may be performed on the same day or scheduled for a later appointment.
Q: “Do I need to complete any paperwork?”
Yes.
New patients are asked to complete a medical history form before their appointment where applicable.
Any required consent documentation will be discussed with you during your consultation before treatment proceeds.
Q: “Should I arrive early?”
Yes.
We recommend arriving approximately 5–10 minutes before your appointment to allow time to finalise any required paperwork.
Consultations
Q: “Why do I need a consultation?”
Every person's skin, medical history, anatomy and goals are different.
A consultation allows your practitioner or therapist to assess your individual circumstances and determine whether a treatment or service is appropriate.
Recommendations are personalised and not every treatment is suitable for every individual.
Q: “Are consultations required?”
Medical aesthetic services require an individual consultation before treatment can be considered.
This allows your practitioner to assess your suitability, discuss potential benefits and limitations, explain risks, answer questions and obtain informed consent.
For many beauty services, a separate consultation may not be necessary; however, an assessment is always completed before treatment begins.
Q: “Can treatment be performed on the same day as my consultation?”
In some circumstances, yes.
This depends on factors including:
the service requested, your medical history, clinical assessment, appointment availability and whether treatment is considered appropriate.
Some patients may be advised to return for treatment at a later appointment.
Q: "Do you offer consultation appointments?"
Yes.
We offer a range of consultation appointments depending on the service required.
Current consultation fees and appointment availability can be viewed through our online booking system or by contacting the clinic.
Skin Services
Q: “I'm not sure what treatment I need. Can you help?”
Yes.
Many patients book a consultation because they would like professional guidance regarding their skin concerns.
Following an assessment, your practitioner or therapist can discuss appropriate options tailored to your individual needs.
Q: “How do you decide which treatment is suitable?”
Recommendations are based on an individual assessment and may consider factors such as:
skin type, skin concerns, medical history, previous treatments, current skincare routine and lifestyle factors.
Where appropriate, a personalised treatment plan may be recommended.
Q: “What skin concerns do you commonly see”
Every person's skin is unique, and there is no one-size-fits-all approach to skincare.
Our team regularly sees patients seeking professional advice for a wide range of skin concerns, including:
Acne-prone skin and breakouts, Pigmentation concerns, Sun-damaged skin, Dry and dehydrated skin, Sensitive skin, Redness and uneven skin tone, Fine lines and changes associated with skin ageing, Uneven skin texture, Enlarged or visible pores, Congested skin and blackheads, Dull or tired-looking skin, Oily or combination skin, Rosacea-prone skin* and Skin affected by hormonal changes*
Following a comprehensive skin assessment, your practitioner or therapist will discuss appropriate treatment options and skincare recommendations based on your individual skin type, concerns, medical history and goals.
If you have a diagnosed skin condition, such as eczema, rosacea, psoriasis, dermatitis, or a history of allergies or skin sensitivities, please let us know before your appointment so we can tailor your assessment and determine whether treatment is appropriate.
* Where a diagnosed medical skin condition is present, we work within our professional scope of practice and may recommend that you continue care with, or seek advice from, your GP or dermatologist where appropriate.
Q: "Do you offer consultation appointments?"
Yes.
We offer a range of consultation appointments depending on the service required.
Current consultation fees and appointment availability can be viewed through our online booking system or by contacting the clinic.
Q: "Do I need to use the skincare products you recommend?"
No.
Any skincare recommendations are based on your skin assessment and treatment goals.
Whether you choose to purchase recommended products is entirely your decision.
Q: "Can I continue using my current skincare?"
In many cases, yes.
We'll review your current routine and advise whether any adjustments may be beneficial.
Fees and Payments
Q: “Why aren't all fees listed online?”
Many skin and beauty service fees are available on our website and online booking system.
Some services require an individual consultation before an appropriate treatment plan and associated fees can be determined.
Where applicable, all fees will be discussed before treatment proceeds.
Q: “Do you offer payment options?”
Please contact our team to discuss the payment options currently available.
Safety
Q: “Is every treatment suitable for everyone?”
No.
Patient safety is our priority.
Some treatments may not be suitable due to medical conditions, medications, pregnancy, breastfeeding, skin conditions or other factors identified during your consultation.
Q: “Are there risks?”
Yes.
All procedures have potential risks.
Before treatment, your practitioner or therapist will explain:
potential risks, expected recovery, aftercare, possible side effects
and when to seek further advice.
Q: "Can I have treatments while pregnant or breastfeeding?"
Some treatments may not be suitable during pregnancy or while breastfeeding.
Please let us know when booking your appointment so we can discuss suitable options.
Q: "I have a concern after my appointment. What do I do?"
Please contact the clinic as soon as possible so we can assist you.
If you require urgent medical attention outside our operating hours, please attend your nearest Emergency Department or call.
Cancellations
Q: “What happens if I need to cancel?”
We understand that plans change.
Please provide as much notice as possible if you need to cancel or reschedule your appointment.
Late cancellation and non-attendance fees may apply in accordance with our Cancellation Policy.
Gift Vouchers
Q: “Do you sell gift vouchers?”
Yes.
Gift vouchers are available online and in clinic.
Terms and conditions apply.
Privacy
Q: “Is my information confidential?”
Yes.
Your information is handled in accordance with Australian privacy legislation.
Clinical records are securely maintained and accessed only by authorised members of our team involved in your care.
Medical Consultation Information
Q: “What happens during the initial consultation”
Your initial appointment will be unlike any you have ever experienced before. We will identify your Unique Facial Feature, which more than likely, will shock you. We will then discuss the aspects of your face that are detracting from your Unique Facial Feature. Together, we will discuss the delicate treatment balancing act, by addressing any parts of your face that are pulling focus from your Unique Facial Feature. We will take before-treatment photos for you and our records only. To ensure you can provide informed consent, we will extensively discuss information regarding each treatment as well as the option of having no treatment.
Q: “Why is a consultation required?"
Medical aesthetic services require an individual consultation before treatment can be considered.
During your consultation, your practitioner may discuss:
your concerns and treatment goals, your medical history, medications and allergies, previous procedures, potential risks and benefits, expected recovery, alternative management options where appropriate and whether treatment is suitable for your circumstances.
Not every patient will be suitable for treatment.
Q: “Can treatment occur on the same day?"
Depending on your individual circumstances, treatment may occur during the same appointment or may be scheduled for a later date.
This decision is based on clinical assessment, patient safety and appointment availability.
Q: “Why don't you advertise prescription medicines?"
Australian law prohibits the advertising of prescription-only medicines directly to the public.
For this reason, Anita East Medispa does not advertise prescription medicines, compare medicines or promote specific products.
Where a prescription medicine is considered clinically appropriate following your consultation, your treating practitioner will discuss suitable options with you.
Q: “Why don't you advertise before and after photographs?"
Australian advertising regulations place restrictions on the use of before and after photographs for certain cosmetic medical procedures.
We are committed to complying with these requirements while providing patients with balanced, evidence-informed information during their consultation.
Q: "Will I receive a personalised treatment plan?"
Where appropriate, your practitioner may develop an individual treatment plan based on your assessment, goals and clinical findings.
Recommendations are tailored to each individual and may change over time.
Q: "Are there risks?"
All medical procedures carry potential risks.
Before proceeding with treatment, your practitioner will discuss:
possible risks, expected recovery, aftercare requirements, potential side effects and when to seek further advice.
You will have the opportunity to ask questions before making any decision about treatment.
Q: "How are fees determined?"
Consultation is complimentary.
Where treatment is considered appropriate following consultation, any applicable fees will be discussed before treatment proceeds.
Q: "Will my treatment be uncomfortable?"
Individual experiences vary depending on the type of treatment and each person's comfort level.
Your practitioner or therapist will discuss what you can reasonably expect during your consultation, including the treatment process and any appropriate comfort measures that may be available.
If suitable, options to help improve your comfort during treatment can be discussed with you as part of your individual treatment plan.
Q: "Do I need to provide informed consent before treatment?"
Yes.
For treatments requiring informed consent, your practitioner or therapist will discuss the proposed treatment with you before proceeding.
This discussion may include:
The purpose of the treatment, potential benefits and limitations, possible risks and side effects, expected recovery and aftercare, alternative options where appropriate and the opportunity to ask questions
Treatment will only proceed once you have had the opportunity to make an informed decision and provide your consent.
