Terms, Conditions & Policies

Introduction

Anita East Medispa respects your privacy and is committed to its protection. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information.

Collection of Personal Information

We may collect personal information such as your name, contact details, medical history, and payment information when you visit our Medispa or use our services.

Use of Personal Information

The information we collect is primarily used to provide our services. It may also be used for communication purposes, to respond to inquiries, schedule appointments, and send reminders.

Disclosure of Personal Information

Your personal information will not be disclosed to third parties unless necessary for our services, to comply with legal obligations, or with your express consent.

Protection of Personal Information

We implement various security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security of your information.

Your Rights

You have the right to access, correct, or delete your personal data held by us. Please contact us to exercise these rights.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Please note, this policy is a guide and should not be considered legally binding. Always consult with a legal professional for advice specific to your circumstances.

Website Terms and Conditions

Welcome to the Anita East Medispa website. The following terms and conditions govern your use of our website and the services offered through it. By using our website, you fully accept these terms and conditions.

Use of Website

Our website may be used for your own purposes, and you may print and download material from it provided that you do not modify any content without our consent. Republishing material from this website online or offline without our permission is not permitted.

Visitor Conduct

Except for personally identifiable information, any material you send or post to this website shall be considered non-proprietary and not confidential. You must ensure your conduct on the site is not illegal, obscene, offensive, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious or objectionable.

Site Uptime

We strive to ensure this website is available 24/7, 365 days a year. However, due to server and other technical issues, we cannot be held liable if the website is unavailable at any time.

Links to and from Other Websites

Our website may contain links to third-party websites. These links are provided for further information. Endorsement of these websites is not implied, and we are not responsible for their content.

Changes to the Terms

These terms and conditions may be revised at any time by updating this posting. Please check this website periodically to review the current terms and conditions, as they are binding.

By using our website, you agree to these Website Terms and Conditions. If you do not agree, please refrain from using our website.

Shipping Policy

At Anita East Medispa, we aim to deliver your purchases promptly. We use reputable courier services for product delivery. Once your order is dispatched, a confirmation email with tracking information will be sent. Please note, delivery times can vary based on your location. Any custom duties or taxes imposed by your country, as per Australian law, are your responsibility.

Refund Policy

We adhere to the Australian Consumer Law at Anita East Medispa. If a product you purchase from us is not of acceptable quality, not fit for its intended purpose, or does not match the description, you have the right to ask for a repair, replacement, or refund under the law.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and in the same condition you received it, with original packaging.

Upon receipt of your item, we will inspect it and notify you. We will immediately inform you about the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The credit will be received within a certain number of days, depending on your card issuer's policies.

In accordance with Australian Consumer Law, if the product is faulty or not as described, we will bear the return shipping cost. However, if you change your mind, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to a change of mind, the cost of return shipping will be deducted from your refund.

Terms & Conditions

Anita East Medispa encourages their patients to read the following policies prior to booking:

Consultation Fees

• A $50 consultation fee is payable when you book over the phone, online, or in clinic for any treatment. This fee also acts as a deposit, and your appointment time will be reserved.
• If you have treatment as part of your consultation, this $50 is carried forward to secure your next booking or deducted from the total.
• If you are not suitable for treatment on the day, the fee is not refundable. The clinician will use the booking fee as payment for their time.

Changing Your Booking Time or Date

If you need to change your appointment to another date or time:

2) Call, email, or message the clinic on 0413231100, info@anitaeast.com

If you need help changing your booking, please call the clinic.

Cancellations & Refunds

• You can reschedule or cancel your appointment for any reason up to 48 hours before. If rescheduling, your deposit will be transferred to the new time. If cancelling, your deposit will be refunded.
• If you cancel within 48 hours, your booking fee will be forfeited.
• If you are sick, isolating with COVID, have a family emergency, etc., please let us know as soon as possible. We will try to move your appointment to another time if slots are available. We cannot move other patients to accommodate you if you have missed an appointment due to illness or an emergency.

Running Late for Your Appointment?

If you are running late, please let us know as soon as possible. Our receptionists will do their best to see if our clinicians can accommodate you if they have time after your original booking slot. Due to how fully booked we are, your consultation or treatment may have to be shortened, or it may not be possible at all if it impacts other patients already booked in. In this scenario, you will forfeit your booking fee.

No Shows

A specific time and date is reserved for you, and your $50 booking fee guarantees this. If you do not arrive for your scheduled appointment, you will forfeit your booking fee.

If you have a history of consistent no-shows, lateness, cancellations, or continual booking changes, Anita East Medispa reserves the right to cancel any future appointments with you.

Follow Ups & Treatment Reviews

Like any medical procedure, results are never guaranteed. They can vary, expectations can differ, and complications do occasionally occur. This is explained in your consultation and consent process prior to any treatment.

All feedback is welcomed, and Anita East Medispa will happily review any concerns you may have. Every face is unique, and every patient has different expectations of what is normal after a treatment. It's often a case of re-discussing the process, going over what the treatment was for, re-explaining the technique used, and recapping what was expected post-treatment. Occasionally, a fine-tuning of your treatment might be indicated.

But whatever the issue is, please book in for a complimentary review appointment by calling or emailing the clinic.

• Treatment review and follow up – we will contact you 2 weeks after your appointment to check in and offer you a review.

Emergencies & Out of Hours Contact

If you think you have an emergency post-procedure that is out of regular business hours, please contact Anita directly on 0422141551 strictly for emergencies only. Document everything that you are worried about, describe the issue, and take some good quality photos or videos of the issue on your phone. Text this information to Anita on 0422141551. Anita will triage the information as soon as she can and contact you.

Please contact Anita East Medispa in the first instance as often your GP and ED staff, being non-cosmetically trained, may not know the best course of treatment. If you are having a medical emergency, please call 000 immediately.

Complaints

Anita East Medispa will treat you with the respect and dignity that you deserve in your consultation. She will also be very honest about what can and can't be done. As a result, cosmetic consultations or treatments can, in rare circumstances, be confronting for patients. They can stir up deep-seated emotions for several reasons and occasionally, treatments may be refused if they aren't appropriate.

In contrast, treatments can also boost patients' confidence. It is important to balance this and treat in an appropriate, well-planned manner. Again, Anita East Medispa clinicians will reserve the right to treat our patients in a way that we feel is in your best interests.

If you aren't happy with something that occurs before, during, or after your treatment, please let us know. We recommend doing this in a brief email, describing what happened. Then a response will be provided as soon as possible, and an appointment will be made in person if appropriate to discuss your concerns. You can email Anita directly on: anita@anitaeast.com

Please note that refunds are never offered as part of a complaint resolution, and this is also noted on your consent forms.

Refusal of Treatment

Anita East Medispa staff aims to be polite and accommodating. In return, we ask that our patients treat us in the same manner. Rude, threatening behaviour or similar phone calls, texts, or emails will not be tolerated. Medical procedures require trust between a clinician and their patient. In this rare circumstance, Anita East Medispa may reserve the right to refuse treatments and cancel future bookings.